Terms of service
OVERVIEW
This website is operated by Cosmic Cat Coffee Co.. Throughout the site, the terms "I", “we”, “us” and “our” refer to Cosmic Cat Coffee Co.. Cosmic Cat Coffee Co. offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Cosmic Cat Coffee Co., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Cosmic Cat Coffee Co. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 19 - PROMOTIONS, GIVEAWAYS, & RAFFLES
To ensure a fair and meaningful contest, Cosmic Cat Coffee reserves the right not to select or announce a winner if:
- The total number of eligible entries is below an internal minimum threshold,
- Participation levels are too low to constitute a legitimate raffle or giveaway, or
- External factors prevent fair execution of the promotion.
- If a winner is not selected, the promotion may be extended, altered, or cancelled at our discretion.
Applies to wholesale orders; wholesale products; contract terms; billing; cancellation; refunds; risk of loss.
The following terms apply to all wholesale purchases, wholesale enrollments, recurring wholesale orders, and wholesale customer accounts with Cosmic Cat Coffee Co. By enrolling in a wholesale program, placing a wholesale order, submitting payment, or otherwise purchasing wholesale products (product title contains "Wholesale") from Cosmic Cat Coffee Co., the customer agrees to be bound by these terms.
A. Wholesale Program Types
Cosmic Cat Coffee Co. may offer wholesale purchasing arrangements including, but not limited to, the following: No Contract, 6-Month Contract, and 12-Month Contract. The specific pricing, coffee selection, delivery schedule, volume commitment, packaging format, and billing cadence applicable to a wholesale customer shall be as agreed between the parties and/or set forth in the customer’s account, invoice, enrollment confirmation, or other written communication from Cosmic Cat Coffee Co.
B. Volume Minimums and Pricing
Wholesale pricing is based on committed order volume, coffee selection, delivery frequency, contract length, and other operational factors determined by Cosmic Cat Coffee Co. Unless otherwise approved by Cosmic Cat Coffee Co. in writing, the standard minimum threshold for wholesale pricing is 20 lbs per delivery. Cosmic Cat Coffee Co. may approve lower quantities in its sole discretion, and any such exception may be subject to different pricing.
Cosmic Cat Coffee Co. reserves the right to adjust pricing prospectively in the event of approved changes to quantity, delivery frequency, bag size, coffee type, or other material terms. Lower volumes may not qualify for the same discounted per-pound rate as higher committed volumes.
C. Recurring Billing Authorization
Wholesale billing may operate on a recurring basis similar to a subscription. By enrolling in a wholesale arrangement, the customer authorizes Cosmic Cat Coffee Co. to charge the payment method on file on a recurring basis in accordance with the agreed billing schedule unless and until the arrangement is terminated in accordance with these terms.
The customer is solely responsible for maintaining valid, current payment information. Cosmic Cat Coffee Co. reserves the right to suspend, delay, refuse, or cancel fulfillment of any order or account if payment is declined, reversed, disputed, or otherwise unable to be processed.
D. Automatic Renewal
Unless otherwise stated in writing by Cosmic Cat Coffee Co., all 6-month and 12-month wholesale contracts renew automatically at the end of the applicable term unless the customer provides notice of cancellation prior to the renewal date. Cancellation of a renewal request received prior to the renewal date will prevent renewal of the next contract term and will not result in an early cancellation fee.
E. Grace Period
All 6-month and 12-month wholesale contracts include a 2-week grace period beginning on the contract start date (either the purchase date or a predefined date if applicable). During that grace period, the customer may cancel the active contract without an early cancellation fee. Notwithstanding the foregoing, any order that has already been billed, processed, roasted, packaged, fulfilled, or shipped during the grace period shall remain final, non-cancelable, and non-refundable.
F. Early Cancellation of Active Contract
If a customer cancels an active 6-month or 12-month contract after the expiration of the 2-week grace period but before the end of the then-current contract term, the customer shall owe an early cancellation fee of $297.
The customer acknowledges and agrees that this early cancellation fee is reasonable and is intended to help offset costs associated with wholesale onboarding, administrative setup, contract-based pricing, committed sourcing, production planning, and larger purchasing commitments made by Cosmic Cat Coffee Co. in reliance on the customer’s participation in the wholesale program.
For avoidance of doubt, the early cancellation fee applies only to termination of an active contract during its term and does not apply where the customer timely notifies Cosmic Cat Coffee Co. prior to the renewal date that the contract should not renew.
G. No Contract Arrangements
Customers enrolled in a no-contract wholesale arrangement may request cancellation of future recurring orders at any time before the next order is billed, processed, roasted, packaged, fulfilled, or shipped. Once an order has entered billing, processing, roasting, packaging, fulfillment, or shipment, that order may not be canceled, refunded, returned, or reversed.
Cosmic Cat Coffee Co. reserves the right to modify pricing, scheduling, minimums, and other terms applicable to no-contract wholesale arrangements on a prospective basis.
H. Product Changes and Volume Changes
Any requested change in coffee selection, order volume, bag size, delivery timing, or delivery frequency is subject to approval by Cosmic Cat Coffee Co. and may result in revised pricing and updated wholesale terms.
Where permitted by Cosmic Cat Coffee Co., contract customers may request changes to coffee offerings no more than once every 3 months for 6-month and 12-month contracts, subject to availability and pricing adjustments. No change shall be effective unless approved by Cosmic Cat Coffee Co., and no approved change shall retroactively alter charges for prior orders.
I. No Refunds; Final Sale
All wholesale orders are final and non-refundable. Due to the perishable nature of roasted coffee, the made-to-order nature of fulfillment, and the sourcing, production, and inventory commitments associated with wholesale purchasing, Cosmic Cat Coffee Co. does not offer refunds, returns, exchanges, credits, or cancellations for wholesale orders once billed, processed, roasted, packaged, fulfilled, or shipped, except where required by applicable law or expressly approved by Cosmic Cat Coffee Co. in writing.
J. Risk of Loss; Shipping; Carrier Claims
Once a wholesale order is transferred to the carrier for shipment, risk of loss passes to the customer to the fullest extent permitted by law. Cosmic Cat Coffee Co. shall not be liable for packages that are lost, stolen, delayed, misdelivered, or damaged in transit after carrier handoff.
Any claim relating to shipment, transit damage, delay, or loss must be pursued by the customer with the applicable carrier unless Cosmic Cat Coffee Co., in its sole discretion, elects to provide assistance.
K. Resale; Packaging; Brand Use; Downstream Handling
Wholesale coffee purchased from Cosmic Cat Coffee Co. may be used by the wholesale customer in the ordinary course of its business, including for brewing and serving prepared beverages, but may not be retailed, redistributed, repackaged, relabeled, or resold in Cosmic Cat Coffee Co. branded bags, labels, or packaging unless expressly authorized by Cosmic Cat Coffee Co. in writing.
No wholesale customer is granted any right to use the Cosmic Cat Coffee Co. name, trademarks, logos, product names, branding, packaging, label designs, product images, or other brand identifiers in connection with resale, private label use, repackaging, retail shelf sale, online resale, third-party marketplace sale, or other downstream distribution unless expressly approved in advance in writing by Cosmic Cat Coffee Co.
Wholesale customer may not remove, alter, obscure, copy, reproduce, or repurpose Cosmic Cat Coffee Co. labels, branded packaging, or identifying product materials for resale or redistribution without prior written authorization.
If wholesale customer repackages, relabels, private-labels, portions, redistributes, or otherwise transfers the product after delivery, wholesale customer assumes sole responsibility for all downstream handling, storage, packaging, labeling, claims, disclosures, food-safety compliance, traceability, and legal/regulatory compliance associated with those activities. Cosmic Cat Coffee Co. disclaims responsibility for any loss, claim, damage, regulatory issue, or liability arising from any such repackaging, relabeling, redistribution, or resale activity.
Wholesale customer is solely responsible for proper storage, inventory rotation, handling, grinding, brewing, and service of the coffee after delivery. Cosmic Cat Coffee Co. shall not be responsible for product deterioration, freshness loss, quality issues, contamination, spoilage, or other claims arising from storage conditions, equipment settings, hopper storage, handling practices, or downstream service conditions after delivery.
Wholesale customer may not make any unauthorized statements, warranties, representations, origin claims, health-related claims, certification claims, or other marketing claims regarding Cosmic Cat Coffee Co. products that have not been expressly approved by Cosmic Cat Coffee Co. in writing.
For clarity, unless otherwise expressly agreed in writing, wholesale coffee supplied by Cosmic Cat Coffee Co. is intended for foodservice use by the wholesale customer and not for retail resale in Cosmic Cat Coffee Co. retail-ready packaging.
L. Third-Party Fulfillment
Wholesale customer acknowledges that Cosmic Cat Coffee Co. may use third-party roasting and fulfillment partners, including Temecula Coffee Roasters, to roast, package, and ship wholesale coffee orders. Nothing in these Terms transfers to the wholesale customer any right to contact, direct, contract with, or hold out any such fulfillment partner as the customer’s direct supplier unless expressly authorized by Cosmic Cat Coffee Co. in writing.
M. Limitation of Discretion and Enforcement Rights
Cosmic Cat Coffee Co. reserves the right, in its sole discretion and to the fullest extent permitted by law, to interpret, apply, enforce, waive, modify, suspend, or terminate any aspect of its wholesale program, including eligibility, pricing, volume requirements, delivery schedules, coffee offerings, exceptions, billing terms, renewals, cancellations, and account status.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at customer-service@crazycatcoffeeco.com.
Our contact information is posted below:
Cosmic Cat Coffee Co.
customer-service@crazycatcoffeeco.com
2502 Perimeter Lofts Circle, Dunwoody, GA, 30346